We'll send you an Email & SMS (if provided) with your shipment details and tracking number so you can follow your parcel and know exactly when to expect it.

Can't find your tracking number or your order hasn't been updated?

You can send us a message at support@popsy.app

Popsy users and guests can select their preferred shipping option during checkout, and we'll provide you an estimated delivery date for each item in your bag based on your shipping choices, the delivery address, and the location of the item(s). The following shipping options are available to you:

Free Shipping

5 - 7 days delivery

Premium Shipping

3 - 5 days deliveryCost varies depending on delivery location

Please note, premium shipping may not be available for your location, we will give you options during checkout.

Popsy is confident that the devices we offer for sale are in perfect working condition, that is why every device comes with a free 12-month warranty. In case of any defects during the warranty period, we will make sure your device is either repaired or replaced, for free.

Every order is 100% Risk-Free. Returns are easy and convenient! Returns are always Free and the return window is 14 days after shipping.

If you need to cancel your order, let us know within 24 hours of your purchase. Our team will check if your order has already been shipped. Please note that fees may apply.